How do I transfer my domain name to your registrar ?

If you wish to move your domain names to a new registrar service you can do this as well. The procedure is as follows:

The following is the procedure to transfer your domain to UCG.ae
The current administrative contact as listed in the domains whois information needs to instruct the domains current registrar to unlock the domain so it may be transferred to another registrar.

1. The current administrative contact as listed in the domains whois information should then contact us so we can initiate the transfer or you can sign-up for a free account at http://shop.ucg.ae and initiate the transfer from the interface.

2. An email from our system will be sent to the current administrative contact as listed in the domains whois information to approve the transfer. This must be approved in 2-3 days of receipt.

3. A message from our system will be sent to domains current registrar to transfer the domain.

4. An email from domains current registrar may be sent to the current administrative contact as listed in the domain's whois information to verify the transfer. This must be approved in 2-3 days of receipt.

5. The domains current registrar will send control of the domain to our system.

6. If you chose for us to initiate the transfer we will place control of the domain into your account in our system.

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Here is some general information:

- What does the term "Registrar Lock" mean?*

This is a feature that prevents your domain name from being transferred from a specific registrar to another registrar. If you are attempting to transfer a name away from/to UCG.ae, this lock must be removed.

- How long does it take to transfer my domain name?

Once a transfer request has been submitted, the current registrar has up to 5 business days in which to reply to the request. If the request is not replied to by the current registrar within this 5 business days the registry will automatically complete the transfer. If a domain expires while in the process of transferring the current registrar may decline the request. You will need to contact your current registrar to find out what their policy is on this.


If you have verified the domain is unlocked and wish for us (UCG) to transfer the domain name please let us know in a support ticket or email to sales@ucg.ae
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