Moving account across the server is a smooth process. We copy all your
account data and settings to the new server and update the dns for your
domains to the new server IP in our name servers. [If you are using name
servers outside the control of UCG.ae, you may need to update the
dns zones there]
The time it takes to copy data depends on the size of data. If your
account data is 1GB, it can take anywhere between 30 minutes to 2 hours.
Your current account will remain up and running so that there is no
downtime. Once the dns propagation is complete, which usually takes a
day, and you are satisfied that the account is working fine on the new
server, we will terminate the old account after a couple of days.
Note: If you requested custom setting on the server in the past, or
software/module that was installed on your request that does not come in
our standard/base install, please make sure to advise the support to
double check that those features/software/modules are installed on the
destination server.
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